Project Terms & Conditions

These are the standard terms that govern every Flood Tide Digital project. They're referenced in your Project Agreement and apply to every engagement.

I keep these short and direct so you can actually read them. If anything's unclear, ask before signing — happy to walk through it.

What's included in every build

Every Flood Tide website build includes:

• Custom design and development on the production platform best suited to your project (Webflow or WordPress + Elementor — chosen by Flood Tide based on what serves your business best)
• The number of pages outlined in your Project Agreement, including core marketing pages and any CMS-driven dynamic templates
• SEO-optimized build: semantic structure, optimized meta titles and descriptions, fast-loading code for strong Core Web Vitals
• Analytics integration: Google Analytics 4, Search Console, Meta Pixel as needed
• Mobile-responsive design across desktop, tablet, and mobile breakpoints
• Two rounds of revisions per major milestone (homepage, interior pages, pre-launch)
• Launch, testing, DNS migration, and Care Plan handoff

Additional revision rounds beyond what's included are billed at $75/hour with prior written approval.

What I need from you

To deliver on the expected timeline in your Project Agreement, a few commitments keep things moving:

Asset and content delivery. Brand assets, photography, and copy you provide will be delivered within 7 business days of project kickoff. If your existing photography isn't strong enough to do the work justice, I'll source or generate replacements at no additional cost as part of the build.

Copy revisions. Copy revisions requested from you will be delivered within 5 business days.

Review windows. Routine feedback (small revisions, tweaks) gets a 2 business day response window. Major milestone approvals (homepage, interior pages, pre-launch) get a 5 business day window.

Decision authority. One primary decision-maker is designated to approve milestones on behalf of the business. Multiple stakeholders are welcome to contribute feedback, but final approvals come from the designated decision-maker so the project keeps moving.

What happens if reviews are delayed. The project timeline extends commensurately. Repeated delays exceeding 14 days at any milestone may pause the project; resumption requires written notice and may be subject to a re-engagement fee.

How payment works

Website build.

• 50% deposit invoiced at project kickoff (after the Project Agreement is signed)
• Remaining 50% automatically charged to the payment method on file via Stripe before launch

Care Plan.

• Billing begins on the site launch date
• First month is prorated based on the launch date, charged on the launch date itself
• Full monthly billing ($129 Essential or $300 Growth) processed on the 1st of every month thereafter, automatically charged to the payment method on file

Failed payments. If an automatic payment fails, you'll be notified to update the payment method. If payment isn't successfully processed within 10 days, I reserve the right to pause hosting and maintenance services until the account is brought current.

Payment methods. All invoices can be paid securely by Credit Card, ACH, or Wire Transfer via Flood Tide's Stripe portal.

Care Plan details

The Care Plan is required for every Flood Tide build — it's the infrastructure that lets me stand behind the work long after launch. Two tiers:

Essential Care Plan — $129/month

• Secure hosting and uptime monitoring
• Platform, plugin, and dependency updates
• Performance monitoring and basic optimization
• Security monitoring and routine backups
• Routine content updates and minor design tweaks — photo swaps, copy edits, adjustments to existing sections, pricing and contact info updates, inventory updates
• Up to 1 hour of design and development work per month (hours do not roll over)

Growth Care Plan — $300/month

Everything in Essential, plus:

• Up to 3 hours of design and development work per month
• Larger updates including new section builds, new CMS template configuration, multi-page copy revisions, design adjustments
• Photography sourcing or AI-generated imagery for new content when needed
• Quarterly check-in on site performance and recommendations

What the Care Plan does not cover (both tiers)

• New full pages or new page templates (e.g., adding a dedicated detail page for a new product line, building out a new section type that didn't exist at launch)
• New CMS collection schemas or restructuring existing CMS architecture
• New functionality (forms, integrations, dynamic features) beyond what was built at launch
• Major redesigns of existing sections
• Work that exceeds the included monthly hours

Out-of-scope work is billed at $75/hour with prior written approval before work begins.

Out-of-scope work

Any work beyond the scope outlined in your Project Agreement — including new pages, new CMS templates, new functionality, major redesigns, or work exceeding included monthly Care Plan hours — is billed at $75/hour with prior written approval before work begins.

I'll always quote scope and time before starting anything outside the original agreement. No surprises.

Timeline expectations

Your Project Agreement names the expected timeline for your specific build (typically 3–4 weeks for Foundation, 4–5 weeks for Brand, 6–7 weeks for Flagship). The expected timeline assumes you meet the review windows and asset delivery commitments above.

Maximum timeline. Eight weeks from kickoff to launch is the contractual maximum, regardless of tier. Delays caused by the client may extend this; see the review and approval section above for how delays affect the timeline.

Cancellation

The Project Agreement is at-will. Either party may terminate at any time with 30 days prior written notice.

Build cancellation before launch. If you cancel before the site is launched, you forfeit the 50% deposit, which covers work already performed. Any work-in-progress files remain Flood Tide property unless otherwise agreed in writing.

Care Plan cancellation after launch. The Care Plan is billed monthly with 30 days notice. Upon Care Plan cancellation, services remain active through the end of the final 30-day billing period. After that, your site files remain yours, but Flood Tide is no longer responsible for hosting, maintenance, security, or support.

Ownership

When the project is complete and paid in full, you own the site files, content, and design.

Until then, all work-in-progress remains Flood Tide property. This includes design files, HTML references, and any platform-specific build assets.

Stock photography, AI-generated imagery, or third-party assets used in the build are licensed under their respective terms. Original photography you provide remains yours.

Confidentiality

Any business information you share during the project — pricing, internal operations, customer data, future plans — is treated as confidential and won't be shared with anyone outside Flood Tide without your written permission.

I may use the published site as a portfolio piece and reference the work in marketing materials (case studies, social media, before/after content) unless you specifically request otherwise in writing before launch.

Liability

Flood Tide builds high-quality websites but cannot guarantee specific business outcomes — traffic, leads, conversions, search rankings — because those depend on many factors outside the site itself (your offer, your market, your operations, broader algorithm and market conditions).

Flood Tide's total liability under any project is limited to the fees paid for that project. We're not liable for indirect, incidental, or consequential damages.

If the site experiences downtime, technical issues, or bugs, I'll work to resolve them as quickly as reasonably possible as part of the Care Plan. The Care Plan does not include a specific uptime SLA, though the hosting platforms used (Webflow, Kinsta) typically maintain 99.9%+ uptime as part of their own service guarantees.

Changes to these terms

I may update these terms occasionally to reflect changes in how Flood Tide operates, platform changes, or legal updates. The version that applies to your project is the one in effect on the date you signed your Project Agreement.

If a meaningful change happens during an active engagement that affects your project, I'll let you know directly.

Questions

If anything here is unclear or you want to talk through any of it before signing your Project Agreement, just ask. Email is fastest: jack@floodtidedigital.com.

Last updated: June 2026